On-Shore - how to lower your BPO costs?
American Samoa - America's Off-shore "On-shore" BPO solution
However, certain data and information handling can not go off-shore BPO site locations like India and the Philippines due to the nature of the data - that it must be handled by US citizens/nationals on-shore in a US State or Territory. This is where the US Territory of American Samoa has the biggest advantages for handling non off-shore BPO activities.
American Samoa has been a US Territory since 1900. It citizens are US Nationals/Citizens, speak fluent English and adept to American culture and nuances. It has a highly literate population with education based on the US system of learning. It also has a resilient young and eager population ready to join the 21st century workforce in knowledge-based digital industries.
Build-Operate- Transfer (BOT)
The Build, Operate and Transfer (BOT) model is one where Aviana Technologies provides or facilitates the BPO provider with:
For American Samoa, Aviana Technologies can provide the local and cultural knowledge needed to establish a global subsidiary on behalf of your company. A BOT relationship allows your company to focus on your core competencies, while Aviana Technologies provides all of the logistical planning needed to firmly establish your ODC. At the end of a period time, or as defined metrics are achieved, ownership and operation of the ODC is then transferred to your company. Once this transfer takes place, your company is able to streamline the operation into its own processes, and enjoy the benefits of a trained, experienced team, ready to engage.
Benefits of BOT model For many new companies considering offshore (or onshore) outsourcing of business processes, a key concern is the lack of control over intellectual property. As the marketplace continues to become more competitive, maintaining IP and protecting proprietary assets will continue to rise in importance. For your company, selecting a BOT relationship over an ODC scenario will ensure IP is captured and maintained, as the “transfer” of the operation guarantees IP capture and ownership.
The transition phase can be executed in the course of many months during which your management team gradually takes over control of the operation from Aviana Technologies. This controlled transition will be a lot easier to execute when compared to direct incorporation, in which case your management team in American Samoa must be able to perform straight away.
Aviana Technologies knows the American Samoa business environment quite well. During the Build and Operate phase of our BOT arrangement, you can learn from us and use that knowledge to perform an effective transfer.
Aviana Technologies can provide you with services even after the transfer of all operations to your own company. You may still opt to use Aviana Technologies for advisory and consultancy, business continuity, manpower acquisition, and technical support. It enables your company to execute the transition more gradually and focus on the core production processes of the offshore operation first before looking at the overhead and support processes.
Our relationship with you
Based on the needs of your business, and time horizon on which planning takes place, each of the four relationships can apply. For companies looking to establish longer-term solutions or flexible pools of resources, and ODC set-up can provide a cost-effective and predictable solution.
The key difference between an ODC and a BOT relationship is the future transfer of ownership of the ODC operation. With BOT, the offshore vendor will establish the team, infrastructure, and operations, and then transfer the entire set-up back to the client company who will own, operate and integrate the ODC into their corporate culture.
Pre- and Post-transfer Services
During the build and operate phase, our services will be the same as those given in our Virtual Captive model. This basically means that your offshore/onshore operation will run fully with Aviana Technologies involvement and we will provide all assets, resources, and support services while you retain complete freedom to decide on operational control. The transfer moment is something that needs to be carefully planned months ahead of the desired transition date. You will need to establish your corporate entity in American Samoa and work out the legal framework in which your parent company and offshore subsidiary will operate. We can help you out with this process and work together with your legal council and accounting firm to get the entity and all the necessary licenses and permits in place. If you wish to take over the existing assets of the offshore operation then we can draft a separate sale and purchase agreement that outlines the terms of such an asset transfer.
After the transfer has been completed, you may opt to still use any of our services and assets. This will give your fresh new subsidiary the time to build up their own capabilities over a longer period of time without impacting operations. Good examples of post-transfer services are recruitment and technical support. You may also decide to lease some of our assets, enabling you to stretch out your capital expenditures over a longer a period of time.
Aviana Technologies continues to incubate some captives using the build-operate-transfer virtual captive framework. In our opinion, there is simply no better way of making a soft landing in American Samoa and testing the waters before fully committing to having your own American Samoa-based corporation.
Our offshore/onshore staffing services enable you to leverage Aviana Technologies' existing capabilities and resources to set up your off-shore (on-shore) operation in American Samoa. Both delivery models are a highly effective way of starting operations offshore without the due diligence, costs, and long-term commitments required to start and maintain your own American Samoa-based corporation. Your end goal might still be to one day fully own and control the entire offshore operation. In those cases, Aviana Technologies can offer a Build-Operate-Transfer (BOT) arrangement in which we will run through two main phases:
Aviana Technologies can also build and operate your offshore/onshore operation for a certain period of time, after which we can transfer the entire operation to your own American Samoa-based corporation.
Our Build-Operate-Transfer services do not necessarily come with their own pricing model. For the Build and Operate parts of the engagement, we will use the pricing models of either Staff Leasing or Virtual Captive service delivery models. Typically, these prices are based on a fixed fee per employee computed using that employee's direct salary costs and a services fee that covers the costs of infrastructure, tools, support, and management. These costs are billed through a monthly cycle for the duration of the engagement.
During the Transfer phase, we will be transferring talent and assets to your own local corporate entity. The mechanism of this transfer is typically captured in the services agreement we sign at the beginning of the engagement and the actual details are worked out in a separate sales and purchase agreement which we draft and sign prior to the transfer. All these details will depend on the nature of your offshore operation and the resources that are part of this operation.