How to lower your BPO costs?
American Samoa - "On-shore" BPO solution
A changing global marketplace continues to drive US companies to look at off-shore outsourcing as a viable business solution to corporate needs. Benefits such as cost-savings, risk avoidance, resource flexibility and expertise make outsourcing an attractive option that many companies are already leveraging in their business today.
However, certain data and information handling can not go off-shore to BPO site locations and sites like India and the Philippines due to the nature of the data - that it must be handled by US citizens/nationals on-shore in a US State or Territory. This is where the US Territory of American Samoa has the biggest advantages for handling non off-shore BPO activities.
American Samoa has been a US Territory since 1900. It citizens are US Nationals/Citizens, speak fluent English and adept to American culture and nuances. It has a highly literate population with education based on the US system of learning. It also has a resilient young and eager population ready to join the 21st century workforce in knowledge-based digital industries.
However, certain data and information handling can not go off-shore to BPO site locations and sites like India and the Philippines due to the nature of the data - that it must be handled by US citizens/nationals on-shore in a US State or Territory. This is where the US Territory of American Samoa has the biggest advantages for handling non off-shore BPO activities.
American Samoa has been a US Territory since 1900. It citizens are US Nationals/Citizens, speak fluent English and adept to American culture and nuances. It has a highly literate population with education based on the US system of learning. It also has a resilient young and eager population ready to join the 21st century workforce in knowledge-based digital industries.
Build-Operate- Transfer (BOT)The Build, Operate and Transfer (BOT) model is one where Aviana Technologies provides or facilitates a customer future BPO environment with:
Benefits of BOT model
AdvantagesControlled Transition
The transition phase can be executed in the course of many months during which your management team gradually takes over control of the operation from Aviana Technologies. This controlled transition will be a lot easier to execute when compared to direct incorporation, in which case your management team in American Samoa must be able to perform straight away. Local Expertise Aviana Technologies knows the American Samoa business environment quite well. During the Build and Operate phase of our BOT arrangement, you can learn from us and use that knowledge to perform an effective transfer. Post-Transfer Aviana Technologies can provide you with services even after the transfer of all operations to your own company. You may still opt to use Aviana Technologies for advisory and consultancy, business continuity, manpower acquisition, and technical support. It enables your company to execute the transition more gradually and focus on the core production processes of the offshore operation first before looking at the overhead and support processes. |
Type of BPO Engagements prior, during and after BOTAviana Technologies is open to engage with your company under one of the following business directions prior and during an engagement:
Based on the needs of your business, and time horizon on which planning takes place, each of the four relationships can apply. For companies looking to establish longer-term solutions or flexible pools of resources, a POE set-up can provide a cost-effective and predictable solution. The key difference between an BPO and a BOT relationship is the future transfer of ownership of the operation. With BOT, the offshore vendor will establish the team, infrastructure, and operations, and then transfer the entire set-up back to the client company who will own, operate and integrate the ODC into their corporate culture. Pre- and Post-transfer Services
During the build and operate phase, our services will be the same as those given in our Virtual Captive model. This basically means that your offshore/onshore operation will run fully with Aviana Technologies involvement and we will provide all assets, resources, and support services while you retain complete freedom to decide on operational control. The transfer moment is something that needs to be carefully planned months ahead of the desired transition date. You will need to establish your corporate entity in American Samoa and work out the legal framework in which your parent company and offshore subsidiary will operate. We can help you out with this process and work together with your legal council and accounting firm to get the entity and all the necessary licenses and permits in place. If you wish to take over the existing assets of the offshore operation then we can draft a separate sale and purchase agreement that outlines the terms of such an asset transfer. After the transfer has been completed, you may opt to still use any of our services and assets. This will give your fresh new subsidiary the time to build up their own capabilities over a longer period of time without impacting operations. Good examples of post-transfer services are recruitment and technical support. You may also decide to lease some of our assets, enabling you to stretch out your capital expenditures over a longer a period of time. Aviana Technologies continues to incubate some captives using the build-operate-transfer virtual captive framework. In our opinion, there is simply no better way of making a soft landing in American Samoa and testing the waters before fully committing to having your own American Samoa-based corporation. |
Our teamOur offshore/onshore staffing services enable you to leverage Aviana Technologies' existing capabilities and resources to set up your off-shore (on-shore) operation in American Samoa. Delivery models are a highly effective way of starting operations offshore without the due diligence, costs, and long-term commitments required to start and maintain your own American Samoa-based corporation. Your end goal might still be to one day fully own and control the entire offshore operation. In those cases, Aviana Technologies can offer a Build-Operate-Transfer (BOT) arrangement in which we will run through two main phases:
1. Aviana Technologies can also build and operate your offshore/onshore operation during the initial stages and for a long-term period of time then; 2. We transfer the entire operation to your own American Samoa-based corporation after a certain period of time if you prefer. This could be established upfront as a Joint Venture (JV) Pricing
Our Build-Operate-Transfer services do not necessarily come with their own pricing model. For the Build and Operate parts of the engagement, we will use the pricing models of either Staff Leasing or Virtual Captive service delivery models. Typically, these prices are based on a fixed fee per employee computed using that employee's direct salary costs and a services fee that covers the costs of infrastructure, tools, support, and management. These costs are billed through a monthly cycle for the duration of the engagement. During the Transfer phase, we will be transferring talent and assets to your own local corporate entity. The mechanism of this transfer is typically captured in the services agreement we sign at the beginning of the engagement and the actual details are worked out in a separate sales and purchase agreement which we draft and sign prior to the transfer. All these details will depend on the nature of your offshore operation and the resources that are part of this operation. |