Advisory and Management Services
An effective, well-managed IT organization and systems are one of the most valuable business advantages an organization can secure. The right technology, implemented properly, appropriately managed and monitored, can lead to significant gains in growth and efficiency. It is essential to get sound business advice to ensure technology risks are managed. IT is challenging to get right and expensive to get wrong — not only in terms of dollars spent, but also in lost efficiency and potential regulatory infringements.
Are you putting in place the building blocks that will make your organization perform more effectively when the economy recovers? Successful organizations are using this time to transform their business, balancing the critical levers of cash flow — cost, investments and revenue to achieve sustainable business performance.
There are three key aspects to consider.
Obtain accurate information to drive business insight
Any business today needs to have confidence in the data that's used to report financial results, set future performance expectations, evaluate risk and understand customer interests. By creating standards, disciplines and governance around data that goes all the way down to the item level, and by using technology effectively to access it in real time, business leaders and managers can trust that the information they use to make decisions is as accurate and insightful as possible.
Navigate the complexity of business enterprise and make the needed structural changes
Leaders so often turn to quick wins — swapping tap water for bottled water; eliminating non-essential travel and the like — with little regard for their efficacy, lasting impact or unintended consequences. Instead, go below the tip of the iceberg, navigating the complexity inherent in the business, to make needed changes to the business model that can have a lasting impact. Take advantage of technology that can enable the business to run more efficiently. Review the overall people strategy in order to meet future talent and skills requirements. Ensure your procurement process is actually adding value by saving time and costs, rather than creating fragmented purchasing and black holes of spend.
Focus on sustainable performance
Find and retain the skills you need. Build disciplines and processes that allow you to be in control of the business. And understand how to harness risk to your advantage. Be bold. If not now, when will you make major changes that could transform the way that you operate? In the past there was perhaps too much focus on refinancing rather than re-engineering, now is the time to make considered and sustainable change.
Consider the organization as a single unit. It’s not about how to make HR or IT run more efficiently but how to make the business, as a whole, more efficient over the longer term. Stay the course, embed the right behaviors in your business and look to a more sustainable and profitable future.
We work across organizations to design and transform enterprises, business units, or operating models. Specific engagements include: Business Operations Design & Analysis, Business and Enterprise Architecture, Finance & Accounting and Supply Chain.
Business Performance Improvement
Our experienced team will work with you across process, people and technology to translate your future-state business goals into a structured, prioritized change program. Specific engagements include: Operating Model Design & Analysis and Process Prioritization & Optimization.
We work with leadership teams to design, build, and implement the best possible business strategies. Specific engagements include: Business & IT Strategy Development, Business & Enterprise Architecture, Idea and visioning workshops, Strategic Roadmap & Execution Plans and Sourcing & Vendor Strategy.
Organizations have a range of options to help them manage and improve performance, including process and control design, shared services models and outsourcing. Our company's Strategy & Operations professionals seek to empower you to make better business decisions — decisions that are at the heart of successful business transformation and change management efforts.
Our Strategy & Operations team serves our clients in many industries. Our professionals bring extensive experience and work collaboratively with clients, advising them on:
In addition our Strategy & Operations team can transform the business by helping you think through:
operations risk management
strategic cash generation
Our Strategy & Operations team can assist you with:
business integration — advises on mergers of business organizations (called post merger integration), shortly after a deal is finalized or years after many mergers have been executed.
customer management — provide insights in to managing the entire life cycle of a customer, helps with visibility into customer segmentation and assists in increase customer retention and acquisition.
Our Business Performance Services team has experience of a wide range of industry sectors and uses this knowledge to deliver IT-enabled, business transformation and operations improvement services. Our Business Performance Services practice helps leading public and private organizations respond to change and add value to the enterprise. We offer practical guidance on:
Driving business change
We help our clients analyze and understand the four dimensions of business change — people, processes, technology and risk/control — identifying problem areas that prevent the enterprise from fulfilling its potential.
We adopt a collaborative approach, working alongside clients to:
Our aim is to make client organizations more responsive to change in their industries and markets and equipping them to take maximum advantage of emerging opportunities.
We believe there is no substitute for local knowledge and with experienced, capable people on the ground, we can respond quickly and effectively
What we do
We work with clients to analyze business technology issues within their businesses. A client might approach us for assistance with:
We focus on the business impact of technology rather than systems implementation, and we are not tied to any hardware or software suppliers. As a result, our advice is independent and geared to the specific needs of each client.